This is a big job. Not because of the title—but because of the responsibility. You’ll lead a 25+ person department. Dozens of buildings.  Thousands of daily moments that either go right… or don’t. And when they don’t? It lands with you.

This isn’t about “overseeing maintenance.” This is about understanding that this function quietly defines the tenant experience for the company—and leading it accordingly.

WHY THIS ROLE MATTERS

You sit at the intersection of people, process, asset performance, and tenant experience.

You lead maintenance across a significant and growing multi-family portfolio—bringing structure, consistency, and elevated standards to how work gets done. With ongoing acquisitions, active new development, and continued portfolio expansion, this role is critical in ensuring the maintenance function scales effectively alongside that growth.

You also sit at the leadership table, reporting into the CEO and collaborating with peer leaders to shape operational strategy, capital planning, and long-term asset performance.

This is your opportunity to build, scale, and future-proof a maintenance program—not just maintain what exists.

WHAT YOU’LL BE RESPONSIBLE FOR

You take ownership of a complex and evolving maintenance function, including leading a large, layered team (3 Direct Reports / 25+ staff). You will also lead Maintenance Team Leads and a Project Manager, with broader team structures beneath, creating alignment, accountability, and recognition across a diverse group (technicians, operators, cleaning, seasonal teams).

• Elevating the Maintenance Program

Design, implement, and continuously improve preventative and predictive maintenance programs aligned with asset lifecycle planning.

Establish consistent standards, procedures, and performance metrics across the portfolio.

Ensure compliance with building codes, safety standards, and regulatory requirements.

• Driving Operational Excellence & Performance Metrics

Oversee KPIs including response times, turn timelines, vendor performance, and budget adherence.

Ensure timely, high-quality service delivery to tenants.

Embed a strong customer service mindset across your team.

Build systems, data, and reporting that support decision-making and performance tracking.

• Overseeing Capital & Improvement Programs

Provide executive oversight on capital projects – small-scale upgrades to large redevelopment.

Support capital planning, budgeting, and long-term asset strategy (including 5–10 year forecasting).

External contractors and vendors, including RFQs, bid reviews, and contract negotiations.

Ensure projects are delivered on time, on budget, and aligned with ownership objectives.

• Collaborating Cross-Functionally

Sit on the leadership group and participate as a value-add partner.

Work closely with Portfolio Managers to align budgets, priorities, and execution.

Contribute meaningfully to operational, financial, and strategic discussions.

• Supporting Development, Handover & Asset Stabilization

Act as the bridge between construction and property management during new developments.

Oversee building handover, deficiency management, warranty tracking, and system integration.

Ensure newly constructed assets transition into stable, efficient operations.

• Financial Oversight & Asset Preservation

Manage maintenance budgets, capital allocation, and cost control.

Analyze lifecycle data to inform capital decisions and long-term planning.

Identify efficiencies, vendor optimization opportunities, and operational improvements.

YOUR VALUE PROPOSITION

This role requires more than technical capability. It requires presence, judgement, and balance.

• You have led maintenance or operations across multi-site residential or comparable portfolios

• You lead with a “we” mentality—confident, without ego

• You know how to lead through others, while staying connected to what’s happening on the ground

• You bring strong emotional intelligence—you read the room, navigate nuance, and build trust

• You influence across all levels of the organization, aligning people, priorities, and outcomes

• You are a critical thinker and problem solver who can manage complexity without creating noise

• You understand compliance, safety standards, and risk management frameworks

• You can manage budgets, capital programs, and long-term asset planning

• You are nimble and adaptable, comfortable in an environment that is scaling and evolving

• You understand that this work directly impacts how people live—and you lead with that in mind

THE ENVIRONMENT

You are joining a privately owned, legacy real estate organization that has been operating with integrity for decades. This is a company that believes in responsible development, strong communities, and long-term ownership—not short-term wins. They develop, acquire, and operate their own assets—bringing a high level of care, accountability, and pride to everything they do.

As a result of recent growth, the organization is in a period of positive change and evolution. This role is critical and will play a key part in building more structure, more sophistication, and stronger operational leadership across the maintenance function and broader portfolio.

This is a role where you can:

• Influence and elevate a critical operational function

• Be part of a company grounded in integrity, community, and long-term thinking

• Work within a collaborative, leadership-oriented environment

• Step into a position with real impact, visibility, and complexity

REQUIREMENTS & QUALIFICATIONS

• 8–10+ years of progressive experience in maintenance, facilities, or building operations leadership.

• Proven experience leading multi-site residential or comparable portfolios.

• Demonstrated success leading a robust, diverse, and layered team, driving performance through both direct and indirect reports.

• Strong understanding of building systems (HVAC, mechanical, electrical, plumbing).

• Experience overseeing capital projects, vendor procurement, and contract management.

• Knowledge of building codes, health & safety regulations, and compliance requirements.

• Financial acumen with experience managing operating and capital budgets.

• Experience working within or alongside development and construction teams is considered a strong asset.

• Proficiency in maintenance management systems and operational reporting tools.

• Relevant technical certification, trade background, or post-secondary education is considered an asset.

BE REWARDED

You will be offered a strong six-figure compensation package, reflective of the scope, impact, and leadership required.


READY TO EXPLORE?

If this feels aligned, you can explore this opportunity in confidence by reaching out directly: Cindy Nicholls Smith, CPC, MHCS at cindy@avidexec.com or connect via LinkedIn: https://www.linkedin.com/in/avidexec

CONFIDENTIALITY & INCLUSION

All information will be handled with strict confidentiality and in accordance with privacy legislation. As part of pre-employment requirements, you may be asked to provide a satisfactory Police Security Check or other verifications.

Only applicants who are legally eligible to work in Canada will be considered.

We welcome applicants from all backgrounds, identities, and lived experiences. My client is committed to fostering a workplace where diversity is respected, inclusion is practiced, and every team member feels supported, valued, and empowered.

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